FREQUENTLY ASKED QUESTIONS

NEED HELP? WE'VE GOT YOU COVERED

When can I expect to receive my Uncover package?

Your Uncover goodies will be delivered the next business day. Orders placed on Friday (after 3 PM), Saturday & Sunday will be delivered Monday. .

Do you deliver outside of Nairobi?

Yes, we deliver to other parts of Kenya at an additional cost of Kes 350.

I haven’t received my order yet/ have a question regarding delivery.

Please contact us on +254793269212 as soon as you can & we will get right on this!

Where can I find out more about a product?

You can find more information about each product on the individual product pages. If you have any other questions, feel free to talk to us 😉 at talkto@uncoverskincare.co

What skin types are Uncover products suitable for?

Uncover skincare products are suitable for all skin types!

How can I become an Uncover retail partner?

If you are interested in being an Uncover retail partner, register and create an account using this link, we will review your application and get back to you as soon as possible. Alternatively, if you are an individual interested in being an integral part of Uncover’s growth while earning extra cash, our Glow Getters brand ambassador program would be perfect for you– for more details please contact us on talkto@uncoverskincare.co

What is your return policy?

All returns must be processed within 2 days of receiving the order. To make a return, please contact us on +254793269212 along with your order number and reason for return. Please note, if you have opened and used the product, we will not be able to issue a refund

How long does it take to process a return?

Once your product is returned and received by us, we will refund the full amount via Mpesa. Please note, delivery fees and gift card sales will not be refunded.

What should I do if the product I received is wrong/damaged?

Woah- sorry about that! Please contact us immediately on +254793269212 and we will be sure to get you the Uncover product you ordered / replace your damaged product.

How can I pay with a gift card?

If you purchased an Uncover gift card, you will be able to input the gift card number in the checkout page. Have any other questions? Reach out to us on talkto@uncoverskincare.co or +254793269212